📦 Refund & Return Policy – Profoam Corporation

⏳ Refund Requests

•  Must be made within 14 days of delivery
•  After 14 days, contact our Parts Department for options
•  No refunds for purchases made through resellers or distributors
•  20+ of the same item number/SKU is considered a "specialty order" and no refunds will be issued

💵 Refund Processing

•  10% restocking fee may apply to some orders
•  All refunded or cancelled orders will be subject to a 3.5% processing fee, which will be deducted from the total refund amount
•  Refunds processed within 5 days of the approved return
•  Shipping fees may be non-refundable

💳 What You’ll Need

•  Proof of purchase (credit card receipt + original invoice)
•  Product in like-new condition, in original packaging, with all parts and accessories
•  RA (Return Authorization) number required

🚫 Returns May Be Denied If:

•  Product is damaged or incomplete
•  Returned without an RA number or proper documentation

🚚 Return Shipping

•  Customer may be responsible for return shipping costs
•  Must use trackable/insurable method
•  Return address: 145 Newborn Road, Rutledge, GA 30663

🔧 Warranty Returns

•  Covered by one-year limited warranty
•  Must get an RA number before shipping
•  Send warranty returns to: 145 Newborn Road, Rutledge, GA 30663
•  Must return product within 30 days of RA issuance
•  Include copy of credit card receipt and invoice inside the box