📦 Refund & Return Policy – Profoam Corporation

⏳ Refund Requests

•  Must be made within 14 days of delivery.
•  After 14 days, contact Customer Service for options.
•  No refunds for purchases made through resellers or distributors.
•  20+ of the same item number/SKU is considered a "specialty order" and no refunds will be issued.

💳 What You’ll Need

•  Proof of purchase (credit card receipt + original invoice).
•  Product in like-new condition, in original packaging, with all parts and accessories.
•  RA (Return Authorization) number required.

🚫 Returns May Be Denied If:

•  Product is damaged or incomplete.
•  Returned without an RA number or proper documentation.

🚚 Return Shipping

•  Customer may be responsible for return shipping costs.
•  Must use trackable/insurable method.
•  Return address: 145 Newborn Road, Rutledge, GA 30663

💵 Refund Processing

•  10% restocking fee may apply.
•  Refunds processed within 5 days of approved return.
•  Shipping fees may be nonrefundable.

🔧 Warranty Returns

•  Covered by one-year limited warranty.
•  Must get an RA number before shipping.
•  Send warranty returns to: 145 Newborn Road, Rutledge, GA 30663
•  Must return product within 30 days of RA issuance.
•  Include copy of credit card receipt and invoice inside the box.